The document will walk you through how to format your data for CoLoop’s Open Ends tool. This page explains formatting for different types open ended response data (e.g. survey, conversation and chatbot data) and includes downloadable examples. Find best practice tips and common pitfalls at the bottom of the document.
Respondent ID | What improvements would you suggest? | [Tag] Satisfaction | [Tag] Survey Round | [Segment] Customer Type |
---|---|---|---|---|
R001 | Add more integrations | Very satisfied | Round 1 | New |
R002 | Improve Wi-Fi connectivity | Somewhat satisfied | Round 1 | Returning |
Respondent ID | Turn Number | Question | Answer | [Tag] Sentiment | [Segment] Device |
---|---|---|---|---|---|
R001 | 1 | How was your experience? | It was great! | Positive | Smartphone |
R001 | 2 | What did you like most? | The quick setup. | Positive | Smartphone |
Respondent ID | Respondent Name | [Segment] Age | [Segment] Gender |
---|---|---|---|
R001 | John Doe | 25-34 | Male |
R002 | Jane Smith | 35-44 | Female |