Troubleshooting

Below are some common issues and tips to resolve them.

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Bot did not join a zoom meeting

This issue is likely due to the Teams meeting toggle being switched on in your Microsoft Calendar invite. When the toggle is on, Microsoft overrides your Zoom URL with a Teams URL. As a result, the bot will attempt to join a Teams meeting instead of your intended Zoom meeting.

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Meeting does not appear in the arrange meeting view

This issue could occur for two reasons:

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Meeting time reached

Meetings are only shown if they are at least 1 minute in the future. Once the meeting time has passed, it will no longer appear in the Arrange view. Instead, use Join Meeting for ongoing meetings.

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Calendar event not recognized as an online meeting

Ensure your calendar event qualifies as an online meeting:

• The event description must contain a Zoom or Teams meeting URL, or
• the Teams meeting toggle must be turned on.
  You can verify this by checking for a Join button on the Microsoft Calendar event

If you continue to experience issues, please Contact Support or ask the CoLoop Community for assistance