Raw File Storage
- When users create a project in CoLoop they asked to pick a region to securely store raw uploaded files
- This region can be EEA; UK or US.
- Any uploaded raw data e.g. Audio, Video, Excel, Transcripts etc. are then stored on encrypted AWS servers within that region.
Processing and storage of data
Data Onboarding
- Audio and video files are sent to a fully SOCII and GDPR compliant US transcription provider
- Files are held temporarily (typically for a few minutes) while they are transcribed
- The resulting textual information, now of a lower classification is retained securely on AWS / GCP servers operated by CoLoop in the US.
- High classification raw data is completely wiped and the only remaining copy stored on AWS servers in the selected country of origin by CoLoop.
- No data of any kind is retained by the transcription provider after this processing step.
During Analysis
- Once processed and stored, further features are extracted from textual data and stored in order to be queried Features are extracted using a range of 3rd party APIs listed here.
- During the analysis stage when users query the data derived features are processed securely by 3rd party APIs.
- All 3rd parties we work with are vetted and where appropriate bound by strict DPAs to prevent retention of or training on any data sent to them.
CoLoop Data Retention
- Users of the CoLoop platform remain in control of the uploaded data at all times.
- Specific resources or entire projects can be deleted immediately and permanently in a single click through the platform or within 7 days of an email to support.
- Data is not automatically removed by CoLoop after a certain period and will remain securely stored unless otherwise instructed by the platform user in the manner outlined above.