Troubleshooting
Troubleshooting Audio and Video Upload Errors
This document walks you through the most common warnings that may appear when uploading video and audio files. It explains what each warning means and provides practical steps to resolve the issues, so your files are successfully processed and ready for use.
The following are common errors with video and audio uploads.
You’re seeing this error because the file you uploaded has a video extension (like 
You’re seeing this error because the file you uploaded has a video extension (like 
You’re seeing this error because the file you uploaded might be corrupted or only partially downloaded, which can prevent proper processing.
Here’s how you can fix it:
The video or audio file failed to process, which can occasionally happen due to a weak or unstable internet connection, interruptions during upload, or temporary server issues.
Here’s how you can fix it:
No video streams found, please review the file.
You’re seeing this error because the file you uploaded has a video extension (like .mp4), but it only contains an audio stream—no actual video content.
Here’s how you can fix it:
- Re-export the file as an audio format (e.g.,
.m4aor.mp3), - Simply rename the file extension from
.mp4to an audio extension like.m4a, then re-upload it to CoLoop as an audio file.
No audio streams found, please review the file.
You’re seeing this error because the file you uploaded has a video extension (like .mp4), but it only contains a video stream—there’s no audio track included. CoLoop can’t extract or transcribe anything without audio.
Here’s how you can fix it:
- Check the source of the video and try re-exporting it or requesting a fresh copy.
- Make sure the file plays with sound before re-uploading to CoLoop.
File may be corrupted. Check the entire video, and if it seems fine, try deleting and re-uploading.
You’re seeing this error because the file you uploaded might be corrupted or only partially downloaded, which can prevent proper processing.
Here’s how you can fix it:
- Try playing the file locally to make sure it plays fully from start to finish.
- If it doesn’t, check the source where you got the file:
- Try re-exporting it, or
- Ask for a fresh, complete copy before re-uploading to CoLoop.
Failed to process video. Delete and re-upload the file. Contact support if the issue persists.
The video or audio file failed to process, which can occasionally happen due to a weak or unstable internet connection, interruptions during upload, or temporary server issues.
Here’s how you can fix it:
- Try deleting the file and uploading it again over a strong, stable Wi-Fi connection.
- If the problem continues, please contact support for further assistance.