The following are common errors with video and audio uploads.Documentation Index
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No video streams found, please review the file.
You’re seeing this error because the file you uploaded has a video extension (like .mp4), but it only contains an audio stream—no actual video content.
Here’s how you can fix it:
- Re-export the file as an audio format (e.g.,
.m4aor.mp3), - Simply rename the file extension from
.mp4to an audio extension like.m4a, then re-upload it to CoLoop as an audio file.
No audio streams found, please review the file.
You’re seeing this error because the file you uploaded has a video extension (like .mp4), but it only contains a video stream—there’s no audio track included. CoLoop can’t extract or transcribe anything without audio.
Here’s how you can fix it:
- Check the source of the video and try re-exporting it or requesting a fresh copy.
- Make sure the file plays with sound before re-uploading to CoLoop.
File may be corrupted. Check the entire video, and if it seems fine, try deleting and re-uploading.
You’re seeing this error because the file you uploaded might be corrupted or only partially downloaded, which can prevent proper processing.
Here’s how you can fix it:
- Try playing the file locally to make sure it plays fully from start to finish.
- If it doesn’t, check the source where you got the file:
- Try re-exporting it, or
- Ask for a fresh, complete copy before re-uploading to CoLoop.
Failed to process video. Delete and re-upload the file. Contact support if the issue persists.
The video or audio file failed to process, which can occasionally happen due to a weak or unstable internet connection, interruptions during upload, or temporary server issues.
Here’s how you can fix it:
- Try deleting the file and uploading it again over a strong, stable Wi-Fi connection.
- If the problem continues, please contact support for further assistance.