The following are common errors with video and audio uploads.

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No video streams found, please review the file.

no-video.png You’re seeing this error because the file you uploaded has a video extension (like .mp4), but it only contains an audio stream—no actual video content. Here’s how you can fix it:
  • Re-export the file as an audio format (e.g., .m4a or .mp3),
  • Simply rename the file extension from .mp4 to an audio extension like .m4a, then re-upload it to CoLoop as an audio file.

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No audio streams found, please review the file.

no-audio.png You’re seeing this error because the file you uploaded has a video extension (like .mp4), but it only contains a video stream—there’s no audio track included. CoLoop can’t extract or transcribe anything without audio. Here’s how you can fix it:
  • Check the source of the video and try re-exporting it or requesting a fresh copy.
  • Make sure the file plays with sound before re-uploading to CoLoop.

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File may be corrupted. Check the entire video, and if it seems fine, try deleting and re-uploading.

file-corrupted.png You’re seeing this error because the file you uploaded might be corrupted or only partially downloaded, which can prevent proper processing. Here’s how you can fix it:
  • Try playing the file locally to make sure it plays fully from start to finish.
  • If it doesn’t, check the source where you got the file:
    • Try re-exporting it, or
    • Ask for a fresh, complete copy before re-uploading to CoLoop.

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Failed to process video. Delete and re-upload the file. Contact support if the issue persists.

generic-error.png The video or audio file failed to process, which can occasionally happen due to a weak or unstable internet connection, interruptions during upload, or temporary server issues. Here’s how you can fix it:
  • Try deleting the file and uploading it again over a strong, stable Wi-Fi connection.
  • If the problem continues, please contact support for further assistance.
If you’re still encountering issues please contact support@coloop.ai