Skip to main content
What’s the difference between supported and unsupported plans?
FeatureCoLoop Pro with Community SupportCoLoop Pro with Premium Support
DocumentationYesYes
All Qualitative FeaturesYesYes
15 projects / yearYesYes
100 Transcription HoursYesYes
100 Translation HoursYesYes
1000 Grid QuestionsYesYes
1000 Chat MessagesYesYes
Community SupportYesYes
1 - 1 SupportNoYes
How can I manage my billing? To manage your billing, please navigate to www.pay.coloop.ai/billing while you’re logged in. Alternatively, you can also find your billing area from inside the CoLoop app by:
  1. Open the CoLoop app and click on the usage icon (you must be in your workspace to do this). Screenshot 2025 12 24 At 14 25 36
  2. Click on manage credits, in the top right hand corner of the usage dashboard pop up.
Screenshot 2025 12 24 At 14 25 44
  1. Click on Billing & Workspaces at the top of the left hand menu.
Screenshot 2025 12 24 At 14 26 21 You can now manage your billing. Screenshot 2025-07-21 at 16.53.44.png What happens when my trial ends? After your trial ends (30 days after your first payment), you will automatically be rolled over into a 12-month plan. If you need to cancel your trial, please navigate to the billing area (instruction above) and select ‘Cancel Trial’. After the trial, the minimum contract length for CoLoop is 12-months.