FAQs
Independent FAQs
Answers to frequently asked questions for users on an independent or academic self-serve plan.
What’s the difference between supported and unsupported plans?
How can I manage my billing?
To manage your billing, please navigate to www.pay.coloop.ai/billing.
**What happens when my trial ends? **
After your trial ends (30 days after your first payment), you will automatically be rolled over into a 12-month plan.
If you need to cancel your trial, please navigate to www.pay.coloop.ai/billing and select ‘Cancel Trial’.
After the trial, the minimum contract length for CoLoop is 12-months.
| Feature | CoLoop Pro with Community Support | CoLoop Pro with Premium Support |
|---|---|---|
| Documentation | Yes | Yes |
| All Qualitative Features | Yes | Yes |
| 15 projects / year | Yes | Yes |
| 100 Transcription Hours | Yes | Yes |
| 100 Translation Hours | Yes | Yes |
| 1000 Grid Questions | Yes | Yes |
| 1000 Chat Messages | Yes | Yes |
| Community Support | Yes | Yes |
| 1 - 1 Support | No | Yes |
**What happens when my trial ends? **
After your trial ends (30 days after your first payment), you will automatically be rolled over into a 12-month plan.
If you need to cancel your trial, please navigate to www.pay.coloop.ai/billing and select ‘Cancel Trial’.
After the trial, the minimum contract length for CoLoop is 12-months.